Refund Policy

30-Day Return Policy

LUMIVE products sold in the United States are sold by RP Evercrest LLC. You can return your order within 30 days after receiving it for a full refund of the product price.

Conditions
To be eligible for a return, your item must be unworn and unwashed, with all tags attached, and in its original packaging. You will also need your order number or proof of purchase.

How to Request a Return
Contact us at support@try-lumive.com within 30 days after receiving your order. Please include your order number and full name. We will confirm your return and send you the return instructions and the correct return address.
Please do not send any item back before you have received our return instructions. Returns sent without contacting us first or sent to an unauthorized address cannot be processed.

Official Return Address
Please only return your item after receiving our return instructions.
2nd Floor, Block C
Qinghu Science and Technology Park
Qingxiang Road, Qinghu Community
Longhua Street, Longhua District
Shenzhen, China

Return Shipping
You are responsible for arranging and paying the return shipping costs. We do not provide prepaid return labels for standard returns. Estimated return shipping costs are approximately 15–20 USD, depending on parcel size, shipping provider and shipping method. We recommend using a trackable shipping method and keeping the tracking number until your refund has been completed.

Damaged, Defective or Wrong Items
Please inspect your order upon delivery. If an item arrives damaged, defective or is not what you ordered, contact us immediately and include clear photos of the product and, if possible, the packaging. We will send a replacement or issue a full refund, including shipping costs, at no extra cost to you.

Exchanges
The fastest way to get a different size or color is to return the item you have and, once the return is accepted, place a new order for the item you want.

Subscriptions
The 30-day return policy applies to your first order and to every subscription shipment, counted from the day you receive each shipment. To stop future shipments, see our Cancellation Policy.

Refunds
Once your return has been received and inspected, we will confirm your refund by email. Approved refunds are issued to your original payment method within 10 business days. Please allow some additional time for your bank or card issuer to post the refund. Original shipping costs are not refundable, unless the item arrived damaged, defective or was not what you ordered. If more than 15 business days have passed since we confirmed your refund, please contact us at support@try-lumive.com.

Contact
RP Evercrest LLC (LUMIVE), 163 Genesee St., Avon, NY 14414-1225, United States
Email: support@try-lumive.com